Terms And Conditions

STRICTLY no loud noise or music! 

No music playing from your car: we will not give a warning – Police will be called to assist in support while Wolfkop staff break down your village and ask to please leave the premises.

No loud noise (swearing/yelling) – one final warning will be given and if the party do not adhere the police will be called to help with breaking down the camping village and guests will be asked to leave.

No dogs or cats

No motorbikes

Wolfkop Camping Villages does not assume responsibility for any lost or stolen personal property. Please keep all personal property under observation.  If you do become the victim of a theft, immediately report it to the the following numbers- 083 260 4822 or 083 260 5071 or Police

Detailed description of goods and/or services

Wolfkop Camping Villages is a business in the tourism industry that markets camp sites.

Cancellation policy and refunds:

• Refunds only available if another paid booking for same dates are replaced at our camp sites in Citrusdal. R250 admin fees.
• Wolfkop Camping Villages tents at off-site venues: In the case of fire or cancellation of event refunds will not be paid out.
• Bookings are non-refundable even if the event is terminated or cancelled due to harsh weather, acts of nature, governmental regulation or other conditions beyond Wolfkop’s control.

Customer privacy policy

Wolfkop Camping Villages shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Wolfkop Camping Villages bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Wolfkop Camping Villages via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Wolfkop Camping Villages separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.   Transaction Currency is South African Rand (ZAR).

Responsibility

Wolfkop Camping Villages takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support.

Country of domicile

This website is governed by the laws of South Africa and Wolfkop Camping Villages chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Wolfkop Camping Villages may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Wolfkop Camping Villages contact details

Support: info@wolfkopcampingvillages.co.za

Support: +27 83 260 4822